Question 1

Why do I have to pay in full? What if I don't like my project once it's finished?

Accepted Answer

We request that you do adequate research and review of TAYLOREDESIGN as a company before you pay for your project. After your research and review of our portfolio, client reviews, and previous work we would hope that you would trust us with your vision. Feel free to ask us as many questions as you need!
 
We aim to provide the best quality to our clients, but of course, sometimes we may miss the mark. We will keep designing until you have a product that you love. However, after the initial 3 rounds of drafts, additional charges may incur. Please read our policies.

Question 2

Hours of Operation + Availability

Accepted Answer

We are available for questions and concerns Monday-Saturday from 10AM-10PM and Sunday after 7PM via email.
 
You may send us an email any day or time, but we will get back to you during our Business Hours or earliest availability.

Question 3

Uh Oh! You guys didn't ask about.....

Accepted Answer

No worries! If we didn't ask about something that you think would help us in our designing process, feel free to send us an email (tayloredesigngroup@gmail.com) with your Name/Business Name in the Subject Line. We are always open to your suggestions regarding your project. You know your style best! Help us help you :)

Question 4

Why do I need to email my photos? Texting is easier.

Accepted Answer

We ask that you email your photos so we can ensure that we have the highest quality of images.
 
We do not accept screenshots, blurry images, etc. They are hard to work with and we can't promise the quality that we stand on. Thank you for understanding!

Question 5

I purchased multiple projects at once, but I'm not ready to use them all. Is that okay?"

Accepted Answer

Yes! Once paid, your project will remain on file until you're ready to use it. You will receive an email every quarter detailing what projects we have left on file, just so you won't forget.
 
However, when you do plan to use them please keep in mind your project will be placed onto the schedule AFTER the clients who are already ahead of you. Traditional turn around time will not be the same as if you just ordered your project. We will do our best to not have you waiting too long :)

Question 6

Do I need all of my photos/products to begin my website project?

Accepted Answer

That's a very common question. The answer is no! Photos and products are usually the last things that we add to your site.  
 
Once your photos or product list are ready, we move you to the front of our schedule and complete the process (No additional charge!).
 
Any other website changes following the completion will be subject to additional charges.

Question 7

TAYLOREDESIGN doesn't offer printing. How can you help me?

Accepted Answer

Printing is not included in any of our prices. 
 
We will only suggest printers that we have used ourselves, have proven to have excellent quality and customer service, and can sufficiently and consistently provide an amazing product for our clients.

Question 8

I have a lot of questions. Can I speak with someone?

Accepted Answer

Absolutely! You can speak with our Lead Designer Taylor Allen. However, you must schedule an appointment. To schedule a meeting, please click here.

Question 9

I sent an email but I didn't receive a reply.

Accepted Answer

That happens sometimes! Make sure the email is spelled correctly, "tayloredesigngroup@gmail.com"
 
You can also always send us a instagram DM if you aren't sure we are receiving your emails.

Question 10

Can we edit my project on zoom instead of via email?

Accepted Answer

All design work is completed offline so I can focus fully on the creative process. After each draft, you’ll receive a preview and have the opportunity to request revisions.

I don’t make live edits during calls. This helps keep the design process intentional, organized, and aligned with your included revision rounds. You’ll receive drafts to review, and we’ll make adjustments from there.

THIS IS NOT YOUR AVERAGE DESIGN EXPERIENCE

a la carte graphic design services

website design services

event design services

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