our policies
Payment serves as confirmation that you have read, understood, and agreed to all project policies.
These policies exist to protect your project, your timeline, and the integrity of the design process so that every client receives excellent, intentional work. I can't wait to work with you!
I UNDERSTAND THAT
Design services are non-refundable once payment has been made. If you choose not to continue with a project, you may decline further services, but no refund will be issued.
Revisions are included during the design phase only. Once a design has been approved and finalized, any further edits will be billed as an additional service.
Turnaround begins after all required content is submitted.
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~for most projects
Standard Turnaround: 3–5 business days
Expedited Turnaround: 2–3 business days (+ rush fee)
Same-Day Turnaround: available when schedule allows (+ rush fee)
Projects $1,000 or less must be paid in full before work begins.
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Projects over $1,000 require a 70% deposit to start.
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Remaining balances are due before final files are delivered or websites are launched.
All design services are non-refundable once payment has been made.
Clients are responsible for submitting:
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photos
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text/content
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logos
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brand details
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correct spellings
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any required approvals
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TAYLORED. Design Group is not responsible for errors that result from incorrect information provided by the client.
TAYLORED. Design Group is not responsible for errors that result from incorrect information provided by the client or mistakes made in printing if client approved finalized design. Please double check all spelling prior to printing.
Final designs are delivered in standard file formats suitable for printing or digital use.
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Source files (working files) remain the property of TAYLORED. Design Group unless purchased separately.